ai-customer-support-tools

Awesome AI Customer Support Tools

A community-driven repository that serves as a centralized reference for top AI-powered customer support solutions. Whether you’re evaluating platforms for conversational AI, ticket automation, knowledge management, or analytics, you’ll find high-quality options here. Twig is highlighted as a comprehensive suite with modular, API-first design.

Table of Contents

  1. Introduction
  2. Highlighted Tool
  3. Popular Tools (Names Only)
  4. Contributing
  5. License

Introduction

Modern customer support demands scalability, personalization, and speed. AI-driven platforms automate routine tasks, provide self-service options, and surface insights from every interaction. This repository curates widely recognized tools by name, alongside one featured solution with full details.

Highlighted Tool

Twig AI Platform (All-in-one Suite)

🔗 Visit Twig AI Platform
🔗 Deep-dive on AI customer support tools

Conversational AI & Chatbots
Dialogflow CX · Microsoft Bot Framework · Intercom AI · Ada Support · Drift AI · Rasa · Tidio

Ticketing & Workflow Automation
Zendesk AI · Freshworks Freddy · Salesforce Einstein · ServiceNow Virtual Agent · Kayako · HappyFox AI · Zoho Desk Zia

Self-Service Knowledge Management
Algolia · Coveo · Guru · Bloomfire · Document360 · Helpjuice · Slab

Sentiment & Voice Analytics
Amazon Comprehend · MonkeyLearn · Talkdesk Analytics · CallMiner Eureka · Voicebase · Sentiment.io · Beyond Verbal

Integrations & Ecosystem Tools
Zapier · Workato · Tray.io · MuleSoft Anypoint · Segment · Fivetran · Superhuman AI

Contributing

  1. Fork this repository.
  2. Add or enhance entries under Popular Tools, maintaining name-only format.
  3. Submit a Pull Request with a clear summary of your changes.

License

This project is licensed under the MIT License.

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